Privacy & Cookies Policy
OUR COMMITMENT TO YOU
Thank you for showing interest in our service. In order for us to provide you with our
service, we are required to collect and process certain personal data about you and
your activity.
By entrusting us with your personal data, we would like to assure you of our
commitment to keep such information private.
We have taken measurable steps to protect the confidentiality, security and integrity of
this data. We encourage you to review the following information carefully.
GROUNDS FOR DATA COLLECTION
Processing of your personal information (meaning, any data which may potentially
allow your identification with reasonable means; hereinafter “Personal Information”) is
necessary for the performance of our contractual obligations towards you and
providing you with our services, to protect our legitimate interests and for compliance
with legal and financial regulatory obligations to which we are subject.
When you use our services, you consent to the collection, storage, use, disclosure and
other uses of your Personal Information as described in this Privacy Policy.
HOW DO WE RECEIVE INFORMATION ABOUT YOU?
We receive your Personal Information from various sources:
When you voluntarily provide us your personal details in order to create an Ox
account (for example, your name and email address);
When you use or access our site and services, in connection with your use of our
services (for example, your financial transactions);
From third party providers and services, such as credit reference agencies, fraud
prevention agencies, identity verification vendors, banks, authentication service
providers and public registers.
WHAT TYPE OF INFORMATION DO WE COLLECT?
In order to open an Oxtrades account, and in order to provide you with our services we
will need you to collect the following information:
Personal Information We collect the following Personal Information about you:
Registration information – your name, email address, phone number, occupation,
country of residence, and your age (in order to verify you are over 18 years of age and
eligible to participate in our service).
Voluntary information – when you communicate with us (for example when you send
us an email or use a “contact us” form on our site) we collect the personal information
you provided us with.
Financial information – by its nature, your use of our services includes financial
transactions, thus requiring us to obtain your financial details, which includes, but not
limited to your payment details (such as bank account details and financial
transactions performed through our services).
Technical information – we collect certain technical information that is automatically
recorded when you use our services, such as your IP address, MAC address, device
approximate location
Non-Personal Information
We record and collect data from or about your device (for example your computer or
your mobile device) when you access our services and visit our site. This includes, but
not limited to: your login credentials, UDID, Google advertising ID, IDFA, cookie identifiers,
and may include other identifiers such your operating system version, browser type,
language preferences, time zone, referring domains and the duration of your visits. This
will facilitate our ability to improve our service and personalise your experience with us.
If we combine Personal Information with non-Personal Information about you, the
combined information will be treated as Personal Information for as long as it remains
combined.
Tracking Technologies
When you visit or access our services we use (and authorise 3rd parties to use) pixels,
cookies, events and other technologies (“Tracking Technologies”). These allow us to
automatically collect information about you, your device and your online behaviour, in
order to enhance your navigation in our services, improve our site’s performance,
perform analytics and customise your experience on it. In addition, we may merge
information we have with information collected through said tracking technologies with
information we may obtain from other sources and, as a result, such information may
become Personal Information.
HOW DO WE USE THE INFORMATION WE COLLECT?
Provision of service - we will use your Personal Information you provide us for the
provision and improvement of our services to you.
Marketing purposes - we will use your Personal Information (such as your email
address or phone number). For example, by subscribing to our newsletter you will
receive tips and announcements straight to your email account. We may also send you
promotional material concerning our services or our partners’ services (which we
believe may interest you), including but not limited to, by building an automated profile
based on your Personal Information, for marketing purposes. You may choose not to
receive our promotional or marketing emails (all or any part thereof) by clicking on the
“unsubscribe” link in the emails that you receive from us. Please note that even if you
unsubscribe from our newsletter, we may continue to send you service-related updates
and notifications or reply to your queries and feedback you provide us.
Opt-out of receiving marketing materials - If you do not want us to use or share your
personal information for marketing purposes, you may opt-out in accordance with this
“Opt-out” section. Please note that even if you opt-out, we may still use and share your
personal information with third parties for nonmarketing purposes (for example to fulfil
your requests, communicate with you and respond to your inquiries, etc.). In such
cases, the companies with whom we share your personal information are authorised to
use your Personal Information only as necessary to provide these non-marketing
services.
Analytics, surveys and research - we are always trying to improve our services and
think of new and exciting features for our users. From time to time, we may conduct
surveys or test features, and analyse the information we have to develop, evaluate
and improve these features.
Protecting our interests - we use your Personal Information when we believe it’s
necessary in order to take precautions against liabilities, investigate and defend
ourselves against any third-party claims or allegations, investigate and protect
ourselves from fraud, protect the security or integrity of our services and protect the
rights and property Voya Group (IBC) LTD, its users and/or partners.
Enforcing of policies - we use your Personal Information in order to enforce our policies,
including but limited to our Terms, or Client Agreement.
Compliance with legal and regulatory requirements - we also use your Personal
Information to investigate violations and prevent money laundering and perform due
diligence checks, and as required by law, regulation or other governmental authority, or
to comply with a subpoena or similar legal process.
WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?
Internal concerned parties - we share your information with companies in our group,
as well as our employees limited to those employees or partners who need to know the
information in order to provide you with our services.
Financial providers and payment processors - we share your financial
information about you for purposes of accepting deposits or performing risk
analysis.
Business partners - we share your information with business partners, such as
storage providers and analytics providers who help us provide you with our service.
Legal and regulatory entities - we may disclose any information in case we believe,
in good faith, that such disclosure is necessary in order to enforce our Terms or
Client Agreement, take precautions against liabilities, investigate and defend
ourselves against any third-party claims or allegations, protect the security or
integrity of the site and our servers and protect the rights and property of Voya Group (IBC)
LTD, its users and/or partners.
Merger and acquisitions – we may share your information if we enter into a business
transaction such as a merger, acquisition, reorganisation, bankruptcy, or sale of some
or all of our assets. Any party that acquires our assets as part of such a transaction
may continue to use your information in accordance with the terms of this Privacy
Policy.
COOKIE DISCLOSURE
Cookies are small text files that are placed on your computer by websites that you
visit. They are widely used in order to make websites work, or work more efficiently, as
well as to provide information to the owners of the site. Voya Group (IBC) LTD uses cookies
to personalise content and ads, to provide social media features and to analyse our
traffic. Voya Group (IBC) LTD also shares information about your use of our site with our
social media, advertising and analytics partners who may combine it with other
information that you’ve provided to them or that they’ve collected from your use of
their services.
The table below explains the cookies we use and why.
Name Expiry Purpose description
Used by Google Universal Analytics to distinguish unique
users by assigning a randomly generated number as a
client identifier.
_ga 2 years
_gat 1 day Used by Google Universal Analytics to throttle
equest rate.
_gid 1 day Used by Google Universal Analytics to store and update a
unique value for each page visited.
_pk_id 1 year Used by Matomo Analytics Platform to help us track visitor
behaviour and measure site performance.
_pk_ses 1 day Used by Matomo Analytics Platform to track page requests
from the visitor during the session.
_fbp 3 months
Used by Facebook to deliver a series of advertisement
products such as real time bidding from third party advertisers.
freshworks
-s360-vid 1 year
Website Live Chat Software by Freshworks
CPSession-ID
1 day
These cookies keep track of non-personally identifiable
information about users of the my.nbhm.eu site, including:
browser used to access the site, date and time, the URL of
the page being loaded, users who have visited a particular
website(s), any previously assigned cookie identification (a
unique identifier assigned to a user to identify repeat
visitors), browser window size, the geographic location of
the user, device and operating system used to access the
Site.
Most web browsers allow some control of most cookies through the browser settings. To
find out more about cookies, including how to see what cookies have been set, visit
allaboutcookies.org
Find out how to manage cookies on popular browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari
To opt out of being tracked by Google Analytics across all websites: Google Analytics
Opt-out Browser Add-on
Visit Off-Facebook Activity tool page to Manage Your Off-Facebook Activity or Clear
History. That page can tell you which companies are supplying Facebook with
information about your real-world activity.
HOW WE PROTECT YOUR INFORMATION
We have implemented administrative, technical, and physical safeguards to help
prevent unauthorised access, use, or disclosure of your personal information. Your
information is stored on secure servers and isn’t publicly available. We limit access of
your information only to those employees or partners that need to know the
information in order to enable the carrying out of the agreement between us.
You need to help us prevent unauthorised access to your account by protecting your
password appropriately and limiting access to your account,
cannot absolutely guarantee its security. You should be aware that there is always
some risk involved in transmitting information over the internet. While we strive to
protect your Personal Information, we cannot ensure or warrant the security and
privacy of your personal Information or other content you transmit using the service,
and you do so at your own risk.
RETENTION
We will retain your personal information for as long as necessary to provide our
services, and as necessary to comply with our legal obligations, resolve disputes, and
enforce our policies. Retention periods will be determined taking into account the type
of information that is collected and the purpose for which it is collected, bearing in
mind the requirements applicable to the situation and the need to destroy outdated,
unused information at the earliest reasonable time. Under applicable regulations, we
will keep records containing client personal data, trading information, account opening
documents, communications and anything else as required by applicable laws and
regulations.
HOW TO CONTACT US?
If you decide to terminate your account, you may do so by emailing us at [email protected].
If you terminate your account, please be aware that personal information that you
have provided us may still be maintained for legal and regulatory reasons (as
described above), but it will no longer be accessible via your account.
UPDATES TO THIS POLICY
This Privacy Policy is subject to changes from time to time, at our sole discretion. The
most current version will always be posted on our website (as reflected in the “Last
Updated” heading). You are advised to check for updates regularly. In the event of
material changes, we will provide you with a notice. By continuing to access or use our
services after any revisions become effective, you agree to be bound by the updated
Privacy Policy.
